OK, I'M GOING TO ASSUME THAT WE'RE LIVE AT THIS POINT, RIGHT?
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GOOD AFTERNOON.[Student Success Town Hall]
EVERYBODY THANK YOU FOR TAKING THE TIME TO LOG IN TO TODAY'S TOWN HALL.WE'RE HAVING A LITTLE BIT OF TECHNICAL DIFFICULTIES TODAY.
LET ME START BY THANKING YOU FOR ALL THE WORK AND SUPPORT YOU HAVE PROVIDED OUR STUDENTS DURING THIS VERY TRYING TIMES.
WE HAVE RECEIVED SEVERAL VERY VALID QUESTIONS ASKING ABOUT THE STUDENT SUCCESS STRUCTURE.
AS YOU KNOW, THE RESTRUCTURING OF THE STUDENT EXPERIENCE IS THE CORNERSTONE OF THE DEVELOPMENT OF DALLAS COLLEGE.
AS SUCH, WE ARE BEING VERY DELIBERATE IN REDESIGNING THE STUDENT EXPERIENCE AND THE STRUCTURE TO SUPPORT IT.
WE ARE WORKING DILIGENTLY TO FINALIZE THE DETAILS AND AS SOON AS THAT'S DONE, WE WILL MAKE IT PUBLIC AND POST POSITIONS.
AS YOU WILL KNOW, ENROLLMENT IS DOWN THIS FALL, BUT MORE IMPORTANT THAN THE NUMBERS ARE THE PEOPLE, EVERY SINGLE ONE OF THOSE STUDENTS WHO ARE BEING LEFT BEHIND, THE IMPACT ON THEIR LIVES AND THOSE OF THEIR FAMILIES IS IMMENSE.
I WANT IT TO TAKE A MOMENT TO TO REMEMBER TO REMIND US ALL WHY WE DO WHAT WE DO AND WE HAVE PUT A LITTLE VIDEO TOGETHER TO TO SHARE THAT WITH YOU.
HOWEVER, WE'RE HAVING SOME TECHNICAL DIFFICULTIES AND WE SEEM TO BE UNABLE TO TO SHARE THE VIDEO, BUT.
THAT VIDEO TALKS ABOUT THE IMPACT THAT YOU ALL MAKE IN OUR STUDENTS LIVES, AND WE HAVE TESTIMONIES FROM THREE OF OUR GRADUATES, [INAUDIBLE], [INAUDIBLE] AND DEMARIO, THAT BECAUSE OF YOUR EFFORTS, HE THEY HAVE BEEN ABLE TO BE SUCCESSFUL AND ACHIEVE THEIR DREAMS. WE ARE ASKING YOU TO MAKE CALLS TO SIMPLIFY THE REGISTRATION PROCESS, TO OFFER ASSISTANCE, 7:00 A.M.
AND WE ARE ASKING ALL THAT BECAUSE WE KNOW THAT THAT MAKES A DIFFERENCE IN OUR STUDENTS LIVES.
THIS REQUIRES US TO THINK DIFFERENTLY, TO ACT AS ONE AND TO ALWAYS PUT STUDENTS FIRST.
THE NEW DALLAS COLLEGE DOESN'T RECOGNIZE BOUNDARIES.
ALL STUDENTS ARE OUR STUDENTS AND ALL MEANS ALL.
IT WILL REQUIRE A DIFFERENT WAY OF DOING THINGS.
IT DOESN'T MATTER WHAT YOUR TITLE IS OR WHAT AREA YOU WORK IN.
WE NEED EVERYBODY TO PITCH IN.
NOBODY, NO MATTER WHAT YOU DO.
WE NEED VERY CLEAR PROCESSES AND REQUIREMENTS.
I KEEP HEARING ABOUT ONE CAMPUS ASKING FOR ONE THING AND ON A DIFFERENT CAMPUS ASKING FOR SOMETHING DIFFERENT AND THAT ALL IT DOES IS, IS CREATE UNNECESSARY BARRIERS FOR STUDENTS.
THERE SEEMS TO BE STILL SOME CONFUSION ABOUT TSI.
THERE IS A TSI WAIVER IN PLACE, BUT WE STILL HAVE STAFF THAT ASK STUDENTS FOR TSI.
AND THAT, QUITE FRANKLY, CAN NOT CONTINUE.
WE NEED TO HOLD ONE ANOTHER ACCOUNTABLE AND HELP EACH OTHER GET THINGS DONE.
SO NOW LET ME GIVE THE FLOOR TO DR. MARISA PIERCE, OUR ABC FOR ENROLLMENT MANAGEMENT, WHO WILL BE SHARING WITH YOU SOME OF THE WORK, THE TEAM IF ENGAGING IN DR. PIERCE.
FIRST, THANK YOU, DR. JOSEPH, FOR THAT SEGUE.
I'D LIKE TO THANK EVERYBODY FOR JOINING US TODAY.
AND I'D LIKE TO BEGIN BY ACKNOWLEDGING THE HARD WORK AND DEDICATION AS WE CONTINUE TO NAVIGATE OUR TRANSITION AND THE CHANGES THAT WE'RE EXPERIENCES AS ONE COLLEGE, AS I'VE SEEN MANY TIMES BEFORE, YOUR EFFORTS DO NOT GO UNNOTICED.
OFTEN TIMES PUT THAT IN E-MAILS AND OFTENTIMES SAY THAT VERBALLY.
AND ONE OF THE THINGS I WANTED TO DO THIS MORNING, JUST VERY BRIEFLY, IS JUST REFLECT BACK ON THE ROLES THAT I'VE HAD COMING TO THIS POINT AS YOUR ASSOCIATE VICE CHANCELLOR FOR ENROLLMENT MANAGEMENT.
IT'S BEEN MY PLEASURE TO SERVE IN ALL THREE SECTORS K-12, COMMUNITY COLLEGE AND UNIVERSITY SETTINGS OVER THE LAST TWO DECADES OR SO.
ONE OF MY MOST TREASURED EXPERIENCES WAS SERVING AS A GROUP DIRECTOR FOR THE AREA SCHOOLS.
I DID THAT FOR APPROXIMATELY SEVEN YEARS, BUT NOW MORE THAN EVER, ONE OF THE THINGS THAT I REFLECT BACK ON WHEN I WORKED WITH GEAR UP WAS THE FACT THAT THROUGH GEAR UP I WAS ABLE TO SEE A FINISHED PRODUCT.
AND ONE OF THE THINGS I WANT TO EMPLOY UPON US AS A GROUP AND A TEAM IS THAT WHILE WE NEVER GET TO SEE THAT, WE ARE ADVOCATES FOR THAT, FOR WHAT WE'RE DOING IN OUR STUDENTS LIVES AND THEIR FAMILY'S LIVES.
AND WE HAVE TO REMEMBER THAT AT SOME POINT WE MIGHT JUST SOMEWHERE DOWN THE YEAR GET TO SEE A FINISHED PRODUCT THAT IS GOING TO TAKE SOME TIME.
SO MANY OF YOU KNOW THAT MY HIGHER EDUCATION BEGAN [INAUDIBLE] RECRUITMENT ONE OF THE THINGS I LOVE MOST ABOUT OUTREACH AND RECRUITMENT IS THE WAY THAT WE HAVE AN INFLUENCE ON IMPACTING LIFE DECISIONS.
SO WHILE I'M UNABLE TO WORK AS CLOSELY AS I COULD ONCE BEFORE WITH STUDENTS, I
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COUNT ON YOU ALL AS THE TEAM AND I COUNT ON US AS A VILLAGE TO BE ABLE TO BRING THESE THINGS TO LIGHT.NEVER THINK FOR A MOMENT I'M NOT WILLING TO GIVE BACK, BOOTS ON THE GROUND, RIGHT THERE WITH YOU SIDE-BY-SIDE.
THIS IS ALL TO SAY TODAY ONE OF THE THINGS WE HAVE TO FOCUS ON MOST IS WORKING TOGETHER AS A TEAM.
AS THE DOCTOR ALLUDED TO AND MY COLLEAGUES WILL AS WE VISIT THIS AFTERNOON.
FROM A MANAGEMENT PERSPECTIVE WE HAVE A TEAM OF LEADERS SERVING IN THE FOLLOWING AREAS.
ADMISSIONS AND REGISTRAR, TESTING AND FINANCIAL AID.
THESE INDIVIDUALS WILL BE IDENTIFIED LATER.
BEFORE I GO ON TO KEY PRIORITY ITEMS, I WOULD LIKE TO ACKNOWLEDGE A TRANSITION PLANNING AND PROGRAMMING QUESTIONS THAT WERE SUBMITTED FOR THE TOWN HALL MANAGEMENT.
SOME OF THE SPECIFIC AREAS COVERED WERE ADMISSIONS, REGISTRAR, TRANSCRIPT DEGREE AUDIT AND TESTING ITEMS. DISCUSSIONS ARE ONGOING REGARDING THE FUTURE OF COMMENCEMENT CEREMONIES.
DR. JOSEPH AND THE TEAM WILL REFER BACK TO THIS AS SOON AS WE HAVE MORE DETAILS FOR DALLAS COLLEGE IN SPRING 2021.
THERE WERE QUESTIONS REGARDING TESTING, TRANSCRIPT DEGREE AUDIT AND DE REG PROCESSES.
THE INDIVIDUALS WHO CAN RESPOND TO THOSE QUESTIONS WILL BE ABLE TO SHARE THAT WITH YOU.
IF YOU HAVE A QUESTION INVOLVING THE SALT DOES OF OUR STRUCTURE AS DR. JOSEPH INDICATED, THIS IS STILL IN PROGRESS AND WE'LL COME BACK AS SOON AS WE CAN AS IT RELATES TO INDIVIDUAL STRUCTURES AND DIVISION AS A WHOLE.
SOME KEY PRIORITY ITEMS FOR YOU ALL IN THE MEANTIME TO BE FOCUSED ON AS FAR AS ENROLLMENT MANAGEMENTS ARE THE FOLLOWING.
FIRST, SPRING AND WINTER SEMESTER REGISTRATION.
MULTIPLE EFFORTS ARE CENTERED ON REGISTRATION THAT OPENS THIS WEEK.
THROUGH YOUR EFFORTS AND DILIGENCE WE CARRIED OUT A MULTITUDE OF EFFORTS HAPPENING CROSS FUNCTIONALLY FOR OUR STUDENTS AMONGST ADMINISTRATORS AND STAFF AND FACULTY MEMBERS.
WHAT I WANT TO DRAW PARTICULAR ATTENTION TO IS THE THREE-STEP PROCESS.
PLEASE, PLEASE BE MINDFUL OF THIS THREE-STEP PROCESS.
WE'VE DONE EVERYTHING WE CAN OVER THE LAST FEW MONTHS AS IT RELATES TO SERVING STUDENTS IN THE PANDEMIC TO SIMPLIFY THE PROCESS FOR STUDENTS AND HAVE A SEAMLESS TRANSITION INTO OUR INSTITUTION.
WE WANT TO BE MIND OF THE FACT THERE ARE SOME THINGS WE HAVE TEMPORARILY PUT ON PAUSE, THINGS WE TYPICALLY DO FACE-TO-FACE.
IN THE THREE-STEP PROCESS I'LL REMIND YOU PLEASE TO REMEMBER AGAIN DR. JOSEPH USES THE EXAMPLE EARLIER, THERE IS NO NEED TO FOCUS ON TESTING SERVICES AT THIS TIME.
THE WAY RISKS ARE IN PLACE, IT WILL REMAIN IN PLACE TOWARDS THE END OF SPRING.
THERE'S NO NEED TO FOCUS ON ORIENTATION.
CHOICES 360 HAS BEEN A CONSTANT CONVERSATION IN TERMS OF THE ASSESSMENT.
WE ARE MINDFUL THE ASSESSMENT IS IMPORTANT.
FOR NOW, CHOICES 360 WILL REMAIN ON PAUSE AS WE EXAMINE WAYS TO IMPLEMENT IT IN THE FUTURE.
THERE'S A MASTER PLAN MAKING ITS WAY AS IT RELATES TO RECRUITMENT AND RETENTION COMMUNICATION.
THERE'S A LOT OF WORK DONE WITH MARKETING IN CONJUNCTION WITH OUR NEW TEAM LEADS AND LEADERSHIP IN MARKETING TO DEVELOP COMMUNICATIONS AS IT RELATES TO GETTING STUDENTS THROUGH REGISTRATION AND ENROLLED.
THE OTHER PRIORITY ITEMS TAKING PLACE, AND THANKS TO THE LEADERSHIP TEAM MEMBERS ARE ONE, APPLY TEXAS.
APPLY TEXAS AND APPLY TEXAS TASK FORCE IS FOCUSED ON AN APPLICATION PROCESS AS WELL AS MAKING SURE WE PACKAGING.
ANOTHER PRIORITY ITEM IS THE ADMINISTRATION RETENTION PROCESS.
THIS IS GOING TO BE WHAT WAS KNOWN AS DEREG.
IT'S LOOKING AT THE CROSS DIVISIONAL WORK TO CONTINUE REDEVELOPMENT TO RETAIN STUDENTS AND PROVIDE RECOMMENDATIONS TO BE ABLE TO HAVE A PROCESS THAT NO LONGER IS LOOKING AT DROPPING STUDENTS MULTIPLE TIMES AS MUCH AS LOOKING AT MITIGATING THE NUMBER OF TIMES WE DROP STUDENTS AND FACILITATING THEIR ABILITY
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TO TAKE ON THEIR PRIME COURSES AND PROVIDING PAYMENT SERVICES OPTIONS WHERE STUDENTS NEED THAT HELP.IN ADDITION, CASE MANAGEMENT, OUR FINANCIAL AID TEAMS ARE WORKING HARD TO PROVIDE A MORE KEMP HEN SIEVE APPROACH TO CASE MANAGEMENT AS IT RELATES TO FINANCIAL AID, FILLING OUT FAFSA AND ITEMS THAT HAVE TO DO WITH THE EMERGENCY FUNDING TO CONTINUE TO REMOVE BARRIERS SO STUDENTS CAN GET INTO CLASSES SUCCESSFULLY.
LASTLY BUT NOT LEAST, FOR SUMMER AND FALL REGISTRATION, OPERATIONS AND PLANNING, EVEN THOUGH WE'RE FOCUSED ON SPRING REGISTRATION, SUMMER AND FALL REGISTRATION PLANNING IS IN FULL SWING.
THANKS TO OUR LEADERSHIP TEAM.
THE LEADERSHIP UNDER DR. JOSEPH AND MY COLLEAGUES ABC STILL AND ABC JOHNSON FOR YOUR EFFORTS.
THAT CONCLUDES MY PART OF THE PRESENTATION.
I'LL TRANSFER IT OVER TO ABC KAREN STILLS.
FIRST I WANTED TO SAY GOOD AFTERNOON AND TO TELL YOU THAT WE ARE APPRECIATIVE.
I ECHO THE SENTIMENTS RELAYED BY DR. JOSEPH AND DR. PIERCE AND I WANT TO CONVEY WE APPRECIATE EVERY EFFORT THAT YOU ARE MAKING TO SERVE OUR STUDENTS.
PLEASE KNOW YOUR WORK IS CRITICAL AND IMPORTANT TO HELPING US CARRY OUT THE MISSION OF DALLAS COLLEGE.
I FEEL LIKE I HAVE KNOWN MANY OF YOU AND HOPE THAT YOU'RE FEELING CONNECTED EVEN BY CAMERA, WHICH I KNOW IS HARD TO DO AS WE ALL SIT IN OUR HOMES AND OFFICES, TRYING TO DO THIS WORK AND TRYING TO STAY CONNECTED.
FOR THOSE WHO I HAVEN'T HAD THE PLEASURE TO MEET, THIS IS MY 18TH YEAR WITH THE COLLEGE NOW, FORMALLY THE DISTRICT.
THE MAJORITY OF MY EXPERIENCE HAD BEEN AT EL CENTRAL COLLEGE WHERE I STARTED IN 2002 AS AN ASSISTANT.
I STARTED AS -- IT WASN'T EVEN ADD MINUTE ASSISTANT, THE TITLE WAS JUST ASSISTANT.
FOR THOSE THAT KNEW FAYLA, SHE WAS THE STUDENTS AT EL CENTRAL AND SHE HIRED ME TO HELP HER IN CARRYING OUT THE STUDENT SERVICES WORK THERE.
OVER TIME, I CERTAINLY HAVE HAD MANY OPPORTUNITIES TO GROW, TO LEARN, AND TO TRY TO, YOU KNOW, STEP OUTSIDE OF MY OWN COMFORT ZONE AT DIFFERENT MOMENTS IN MY OWN LIFE.
I FINISHED BOTH MY -- I FINISHED MY MASTER'S DEGREE WHILE WORKING AT EL CENTRAL WITH KIDS AT HOME AND IN TOW.
AS A SINGLE PARENT FOR A GOOD PORTION OF THAT TIME SO I SHARE THOSE THINGS WITH YOU SO YOU CAN GET TO KNOW YOUR LEADERSHIP IN A REAL WAY AND WE WANT YOU TO KNOW THAT WE ARE HUMAN AND HAVE SHARED EXPERIENCES WITH MANY OF YOU AS WE DO WITH MANY OF OUR STUDENTS.
JUST REAL BRIEFLY, OUTSIDE OF THAT TIME OF WORKING AS AN ASSISTANT, I WORKED WITH RISING STAR, WITH TRIO STUDENT SUPPORT SERVICES, WITH TITLE 5, I'VE WORKED WITH ALMOST EVERY STUDENT SERVICE AREA THAT EXISTS ON A CAMPUS WHETHER BY SUPPORT, LEADING, OR AS DOCTOR PIERCE MENTIONED, BOOTS ON THE GROUND.
I SERVED AS AN OUTREACH SPECIALIST DOING RECRUITMENT IN THE DFW COMMUNITY FOR YEARS SO WE KNOW HOW CRITICAL IT IS TO CONNECT WITH WHO WE SERVE AND HAVE A REAL SENSE WHY WE DO THIS WORK.
I JUSTS WANT TO SHARE THAT FOR THOSE THAT DON'T KNOW ME AND TO ENCOURAGE THOSE OF YOU THAT HAVE ASPIRATIONS TO GROW THAT THIS IS AN IDEAL CLIMATE, RIGHT? WHERE THE OPPORTUNITIES TO STEP OUT AND TO TRY TO PUT YOUR SKILLS WHERE IT COUNTS.
THIS IS THE TIME WHERE WE NEED YOU.
WE NEED -- IT'S NOT THE TIME TO BE SHY.
IF YOU HAVE A DESIRE, WE HAVE THE WORK FOR SURE.
AND SO THAT SAID, I'M GOING TO TRANSITION INTO TALKING ABOUT THE WORK AND WHAT THAT MEANS AS WE RETURN TO 100 VIRTUAL WORK ENVIRONMENT.
I HAVE SEVERAL QUESTIONS THAT CAME FROM THE COMMUNICATION THAT WAS SENT.
SEVERAL OF YOU SENT THINGS RELATED TO OUR ABILITY TO CONTINUE TO WORK IN A REMOTE CAPACITY, FOR HIGH RISK EMPLOYEES.
WANTED TO KNOW WHAT ARE WE DOING TO HELP CONTROL THE SPREAD OF COVID IN ITSELF AND WHAT'S THE LONG-TERM PLAN FOR US RETURNING TO THE CAMPUS.
LET ME START BY SAYING THAT THE STUDENT SUCCESS DIVISION IS 100% IN ALIGNMENT WITH
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OUR CRITICAL RESPONSE OFFICE AND THE DIRECTION AND LEADERSHIP THAT DR. MAY AND OTHERS HAVE ALREADY CONVEYED REGARDING RETURNING BACK TO WORK REMOTELY.I WANT TO MAKE SURE -- BECAUSE I KNOW WE RECEIVED LOTS OF EMAILS -- THAT YOU GO BACK AND REFER TO YOUR EMAILS SENT FROM SHERRY ENWRIGHT, OUR HR LEADER ON NOVEMBER 11, AND A LOT OF THE COMMENTS I'M GOING TO MAKE DRAW FROM THAT COMMUNICATION SO THAT YOU CAN HAVE IT AS A REFERENCE POINT.
WE WILL BE GOING INTO REMOTE WORK AFTER THE HOLIDAY.
I APOLOGIZE, THE DATE ON THE SLIDE IS INCORRECT BECAUSE IT SAYS NOVEMBER 3 BUT IT SHOULD BE NOVEMBER 30.
WE WILL BE REMOTE THROUGH MONDAY, JANUARY 4TH.
OKAY? SO THIS IS NOT -- THE THINGS I'M GOING TO TALK ABOUT WON'T BE NEW HAT IN THE SAME WHICH WE EXPECT EXCELLENT SERVICE FOR STUDENTS IN A FACE-TO-FACE CAPACITY, WE HAVE GOT TO EQUIP OURSELVES THROUGH TRAINING AND WITH A MIND SHIFT THAT WE HAVE TO ALSO DELIVER THAT EXCELLENT SERVICE IN A REMOTE ENVIRONMENT.
EVEN IF IT'S NOT SOMETHING THAT WE ARE ALL 100% ACCUSTOMED TO AND MAYBE EVEN COMFORTABLE WITH THE TECHNOLOGY THAT WILL HELP US DO THIS.
IT'S PARAMOUNT AND IT'S REALLY REQUIRED THAT WE ALL COMMIT TO DELIVERING THAT EXCELLENT SERVICE ON LINE.
SO THAT SAID, SOME OF THE THINGS THAT WE ARE EXPECTING -- I'LL TALK ABOUT THOSE -- THE REMOTE WORK AGREEMENTS AND THOSE THINGS IN JUST A MINUTE.
I THINK I WOULD LIKE TO START WITH TALKING ABOUT WHAT DOES EXCELLENT ON LINE SERVICE LOOK LIKE IN A REMOTE ENVIRONMENT FOR STUDENT SUCCESS.
FOR ONE THING, WE EXPECT EVERYONE TO MAINTAIN THEIR SCHEDULE.
RIGHT NOW WE HAVE THREE SHIFTS.
IF YOU'RE SCHEDULED TO BE ON AT 7:00 A.M., IT MEANS YOU NEED TO BE ON AND READY AND PREPARED TO SERVE STUDENTS AT 7:00 A.M.
THAT GIVES ME THE OPPORTUNITY TO TALK A LITTLE BIT ABOUT US HAVING AN EXTENDED SHIFT.
THIS IS THE FIRST TIME THAT WE WILL BE GOING INTO BEING ABLE TO SERVE STUDENTS FROM 7:00 A.M.
IN THE MORNING ALL THE WAY UNTIL MIDNIGHT.
IT'S THE FIRST TIME THAT WE'VE COLLECTIVELY TRIED TO DO THIS.
FOR SOME OF YOU AT YOUR LOCATIONS, I DID SERVE STUDENTS DURING LATE NIGHT HOURS DURING PEAK REGISTRATION BUT THIS WILL SPAN ACROSS ALL LOCATIONS.
I WOULD LIKE TO PUBLICLY THANK DEAN DEKAY FOR VOLUNTEERING TO SERVE AS SHIFT LEADER FOR THE THIRD SHIFT STARTING 3:00 P.M.
THAT CONSISTS OF 27 TEAM MEMBERS WHO I'M GRATEFUL FOR.
I'VE BEEN ON MULTIPLE CALLS WITH THIS TEAM AND I'M VERY -- I FEEL GOOD TO KNOW THAT THAT TEAM IS INVESTING IN THE TRAINING AND IN THE TEAM BUILDING ALSO TO BE ABLE TO WORK TOGETHER TO SERVE OUR STUDENTS WELL FROM 3:00 P.M.
THOSE SERVICES WILL PRIMARILY CONSIST OF ADMISSIONS, ADVISING, FINANCIAL AID AND COUNSELING.
THOSE ARE THE FOUR AREAS WHERE WE WILL PROVIDE THAT EXTENDED SERVICE.
TO WHILE I'M SHARING THAT ABOUT THE EVENING SHIFT, THESE THINGS I'M ABOUT TO SHARE APPLY TO ALL SHIFTS NO MATTER WHAT TIME YOU WORK.
WE WANT TO CONVEY OURSELVES AS PROFESSIONALS.
THAT MEANS WHEN YOU'RE JOINING ON LINE FOR ANY KIND OF GROUP MEETINGS OR CONVENING, WE NEED TO BE CAMERA READY.
MUTE OUR MICROPHONES SO WE'RE NOT CREATING DISTURBANCES.
IF IT'S NOT TOO LARGE OF A MEETING, YOU NEED TO TURN ON THE CAMERA.
WE KNOW THAT SOMETIMES CAMERAS ON INTERFERE WITH BANDWIDTH BUT IF YOU'RE WITH YOUR SMALL GROUP, YOUR TEAM, YOU NEED TO HAVE YOUR CAMERA ON.
THAT'S WHAT WE WOULD EXPECT YOU TO DO WITH STUDENTS AS WELL.
WE WANT PEOPLE TO FEEL COMFORTABLE, TO LOOK AT ONE ANOTHER, TO SEE THOSE BEAUTIFUL SMILES AND GIVE EYE CONTACT AS MUCH AS YOU CAN IN A CAMERA SETTING.
THESE THINGS BRING THE ANXIETY DOWN JUST A LITTLE BIT WHERE WE'RE ALL TRYING REALLY HARD TO DO A GOOD JOB AND SOMETIMES JUST HAVING THAT LITTLE BIT OF CONNECTION TO SEE ONE ANOTHER CAN MAKE A WORLD OF DIFFERENCE IN HOW YOU
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CONDUCT YOURSELF AS A PROFESSIONAL AND HOW OTHERS RECEIVE YOU.IN FACT WE'RE ASKING YOU -- WE'RE KIND OF TELLING EVERYBODY, YOU HAVE TO TURN ON YOUR CAMERAS WHEN YOU'RE ON WITH YOUR TEAMS. IT'S PART OF WHAT WE WANT YOU TO DO TO REMAIN ACCOUNTABLE AND TO HELP YOU MAKE SURE THAT YOU ARE CON SHEENSOUS OF BEING ON.
WHEN THE CAMERA'S ON YOU'RE MORE ALERT, MORE AWARE OF WHAT YOU'RE DOING, AND CAREFUL TO PAY ATTENTION.
ALL THESE THINGS ARE OUTLINED IN THE EMAIL NOTED FROM SHERRY ENWRIGHT.
MAKE SURE YOU'RE SIGNED INTO TEAMS. MICROSOFT TEAMS IS WHAT WE'LL USE MOVING FORWARD TO ENSURE TEAM MEMBERS ARE ON AN AVAILABLE.
IT'S A COLLABORATIVE TOOL, A GREAT WAY TO CONNECT WITH TEAM MEMBERS TO SEND A QUICK MESSAGE AND TO GET ASSISTANCE IF YOU NEED HELP.
WE NEED TO MAKE SURE THAT WE'RE RESPONDING TO EMAILS IN A TIMELY MANNER.
I BELIEVE SHERRY'S EMAIL SAYS AT LEAST WITHIN 48 HOURS, I BELIEVE AS A COLLECTIVE FOR STUDENT SUCCESS, WE WOULD ASK FOR SAME DAY.
IF YOU ARE RECEIVING AN EMAIL, WE REALLY NEED TO BE TIMELY AND URGENT IN COMMUNITY INDICATING WITH STUDENTS.
IT'S NO SECRET WE HAVE PUSHED TO IMPROVE THE LEVEL OF CUSTOMER SERVICE WE ARE PROVIDING TO OUR STUDENTS.
THAT ALSO MEANS PROVIDING TIMELY COMMUNICATION TO ONE ANOTHER.
IF I'M TRYING TO HELP A STUDENT AND CAN'T GET A RESPONSE FROM A TEAM MEMBER, THAT PREVENTS ME FROM BEING ABLE TO PROVIDE EXCELLENT CARE.
I JUSTS WANTED TO BE SURE YOU ALL ARE DOING SOME OF THESE THINGS.
MAINTAINING PROFESSIONAL WEAR PIECE.
IT'S NOT CONCLUSIVE OF EVERYTHING BUT WE WANT TO MAKE SURE THAT WE -- WHEN WE SAY WE'RE CAMERA READY, THAT MEANS -- I'M GOING TO GO HERE BECAUSE THERE'S BEEN SOME VISUAL SIGHTINGS MADE IN VARIOUS MEETINGS THAT WE DON'T WANT TO CONTINUE.
YOU NEED TO PREPARE YOURSELF FOR WORK EVERY DAY IN THE SAME WAY YOU WOULD IF YOU WERE GOING INTO THE OFFICE.
SO THAT MEANS, YOU KNOW, WE SHOULDN'T SEE NIGHT CLOTHING OR JUST THINGS THAT WOULD NOT BE APPROPRIATE TO WEAR OR TO DEMONSTRATE YOURSELF IN IN PERSON.
YOU WANT TO REFLECT THE SAME THING ON CAMERA.
YOU MAY BE THINKING, REALLY? DID SHE REALLY HAVE TO SAY THIS? IF IT WASN'T SOMETHING OF CONCERN, I PROMISE WE WOULDN'T MENTION IT RIGHT HERE.
THE OTHER THING IS THAT IT'S IMPORTANT YOU KNOW WE'RE BUILDING A COLLECTIVE BRAND THAT WHEN YOU -- WHEN YOU REPRESENT YOURSELF ON CAMERA, IN THE SAME WAY THAT WE DO, THAT WE ARE ALL REPRESENTING ONE ANOTHER.
WE'RE REPRESENTING DALLAS COLLEGE AS A WHOLE AND WE WANT TO DO IT WITH EXCELLENT AND BEING CONSCIENTIOUS ABOUT DOING SO.
WE ENCOURAGE USE OF THE BACKDROPS.
YOU CAN SEE THE ONE DR. JOSEPH HAS IN THE BACKGROUND AND THE ONE I HAVE.
MARKETING HAS MADE THESE AVAILABLE IN A VERSION THAT TAKES UP LESS BANDWIDTH.
IF YOU CAN, PLEASE DOWNLOAD THOSE.
IF YOU DON'T KNOW HOW, YOU CAN CONNECT WITH YOUR SUPERVISOR OR A TEAM MEMBER IN MARKETING WHO IS WILLING TO HELP YOU.
THAT SAID, WE ARE ALSO ASKING SUPERVISORS TO ADHERE TO A STANDARD OF SUPERVISION TO ENSURE THAT ACCOUNTABILITY IS SOMETHING THAT WE ALL -- WE'RE ALL ON THE SAME PAGE ABOUT.
SO TODAY, AND HOPEFULLY MOST OF YOU THAT ARE SUPERVISORS HAVE ALREADY RECEIVED THE INVITATION IMMEDIATELY FOLLOWING TODAY'S MEETING AT 2:00, THERE IS A REMOTE SUPERVISOR TRAINING BEING COORDINATED BY THE CRITICAL RESPONSE OFFICE.
SO IF YOU DON'T HAVE THAT INVITATION FOR THE SUPERVISOR TRAINING, PLEASE GO AHEAD RIGHT NOW AND SEND A NOTE TO YOUR RESPECTIVE ASSOCIATE VICE CHANCELLORS SO WE CAN GET THAT INVITATION TO YOU.
IT IS ONLY FOR SUPERVISORS TO TALK ABOUT STRATEGIES AND SOME TOOLS THAT WILL BE MADE AVAILABLE TO YOU TO HELP YOU BE SUCCESSFUL IN SUPERVISING YOUR TEAMS. SO THOSE ARE THE MAJORITY OF THE THINGS THAT I'D LIKE TO SHARE WITH YOU AT THIS PARTICULAR MOMENT.
AGAIN, THANK YOU FOR EVERYTHING THAT YOU DO.
WE'RE LOOKING FORWARD TO CONNECTING WITH YOU AND TO DOING EVEN BIGGER AND BETTER
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THINGS TO SERVE THE STUDENTS OF DALLAS COLLEGE.I'LL NOW TRANSITION AND DEFER TO MY COLLEAGUE, ASSOCIATE VICE CHANCELLOR JOHNSON.
JOHNSON, FROM BUFFALO, NEW YORK.
I WAS BORN AND RAISED IN BUFFALO, NEW YORK.
I'M PART BARBADOS AND AMERICANS.
I WAS RAISED BY MY GRANDMOTHER UNTIL THE DAY SHE TOOK HER LAST BREATH AND I'M GRATEFUL FOR IT BECAUSE I HAD THE OPPORTUNITY TO SIT AT HERE FEET AND GLEAN PEARLS OF WISDOM.
SOMETIMES I SEEM OLDER THAN I AM AND I AM OLDER THAN I WANT TO SEEM LIKE I AM.
I LIKE TO BING A PHRASE MANY HANDS MAKE LIGHT WORK.
AT THIS TIME I WANT TO THANK EACH AND EVERY ONE OF YOU FOR YOUR TIME, SERVICE AND TALENT AND ALL THAT YOU DO FOR DALLAS COLLEGE AS WELL AS FOR OUR STUDENTS.
I USED TO BE ONE OF OUR STUDENTS.
I DIDN'T KNOW WHAT WAS GOING ON AND KNOW THE DIRECTIONS I NEEDED TO TAKE.
MY GRANDMOTHER COULDN'T HELP ME.
SHE COULDN'T TRANSLATE WHAT COLLEGE LANGUAGE WAS VERSUS WHAT THE LANGUAGE WE SPOKE AT HOME.
SO IT WAS THE FIRST GEN COSTER CARE STUDENT TO NEEDED ALL THE SUPPORT AND CARE WE ALL GIVE HERE AT DALLAS COLLEGE.
SO I WANT TO THANK YOU FOR THAT.
I WANT TO ENCOURAGE YOU TO CONTINUE TO GIVE THAT LOVE, THAT ENCOURAGEMENT AND SUPPORT BECAUSE YOU NEVER KNOW WHO MIGHT -- WHO THAT STUDENT MIGHT BE IN THE FUTURE.
SO THANK YOU, THANK YOU, THANK YOU.
WHAT I WANTED TO TALK TO US ABOUT, BECAUSE INSIDE OF THE QUESTIONS THAT WAS GIVEN IS THE QUESTION IF WE HAVE A STUDENT SUCCESS ONE-STOP-SHOP.
WE HAVE A FULL SHARE POINT SITE AND AS YOU CAN SEE THAT ADDRESS IS ON THE SCREEN AND WE WILL SEND A FOLLOW-UP WITH THE ADDRESS.
YOU CAN GO AND FIND ALL THE RESOURCES THAT YOU WILL NEED AS A STAFF MEMBER DURING THESE TIMES OF COVID AND AS WE GO ON LINE REMOTELY.
AND WHEN WE RETURN BACK TO CAMPUS.
ALSO, THERE ARE RESOURCES FOR STUDENTS THAT YOU CAN SHARE AS WELL WHEN YOU'RE ENGAGING AND ENCOUNTERING OUR STUDENTS.
SOME OF THE THINGS WE'RE DOING TO KEEP EVERYONE ACTIVELY ENGAGED DURING COVID, WE'RE GOING TO BE DOING OUTREACHES TO OUR STUDENTS AS WELL AS OUR STAFF BECAUSE WE UNDERSTAND THAT WE HAVE A COMBINATION OF EVENTS THAT ARE TAKING PLACE.
WE HAVE HIGH STRESS FROM TRANSITION FROM IN-PERSON TO REMOTE AND BACK TO IN-PERSON AND NOW BACK TO REMOTE.
WE ALSO HAVE THE HOLIDAYS COMING UP.
WE'RE IN A MAJOR TRANSITION AS DALLAS COLLEGE.
SO EVERYONE IS FEELING THE ANGST.
TO ENSURE YOUR SAFETY AND MENTAL HEALTH WELL-BEING WE'RE INTENTIONALLY DOING WELLNESS CHECKS ON EMPLOYEES AS WELL AS OUR STUDENTS.
WE HAVE SELECTED THE LEADS FOR THOSE PARTICULAR CALL CAMPAIGNS JUST TO SAY HI, SEE HOW YOU'RE DOING, IF YOU NEED ANYTHING AND IF WE CAN ASSIST YOU DURING THIS TIME OF INSTABILITY AND UNCERTAINTY.
WE'RE ALSO GOING TO INTENTIONALLY TARGET AND REACH OUT TO BLACK MALES FROM OUR PROMISE GROUP SO WE CAN ENCOURAGE THEM TO GO OVER THE FINISH LINE.
CURRENTLY ONLY 12%, APPROXIMATELY 12% OF THE MALES WHO START AND COMPLETE THE PROMISE PLEDGE ENTER INTO COLLEGE.
SO WE WANT TO INCREASE THOSE NUMBERS AND BE INTENTIONAL ABOUT IT SO OUR COACHING STAFF WILL BE REACHING OUT TO OUR BLACK MALES, OUR PROMISE BLACK MALES, TO ENCOURAGE THEM TO TAKE THAT STEP AND COME THROUGH THE DOORS OF DALLAS COLLEGE.
IF NOT DALLAS COLLEGE, ANOTHER COLLEGE, SO THEY CAN CHANGE THEIR LIFE AND CHANGE THEIR TRAJECTORY.
WE'RE GOING TO INTENTIONALLY TARGET OUR COHORT 3 DALLAS PROMISE STUDENTS AS WELL AS OUR STUDENT SO THESE ARE MAJOR CALL CAMPAIGNS GOING ON AS WELL AS THE MENTAL HEALTH CHECKS.
IF YOU SHOULD NEED ANYTHING, ANYTHING, THE RESOURCES THAT ARE LOCATED ON OUR STUDENT
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SUCCESS ONE-STOP-SHOP ARE THE RESOURCES YOU MIGHT NEED IN ORDER FOR YOU TO TAKE CARE OF YOURSELF AND DO SELF CARE.BECAUSE DURING THIS ENVIRONMENT IT IS CRITICAL THAT YOU TAKE CARE OF YOURSELF.
AS I TOLD MY TEAM EARLIER TODAY, WE CAN'T AFFORD TO LOSE YOU AND YOU CAN'T AFFORD TO LOSE YOU.
FIRST AND FOREMOST, TAKE CARE OF YOURSELF.
THAT WAY AS YOUR CUP IS FULL, WE CAN DRINK FROM THE SAUCER AND ALSO BE FULL AND REPLENISHED AND MOVE TOGETHER AS A TEAM, A VILLAGE AND STUDENT SUCCESS DIVISION THAT WILL SERVE AND PROVIDE IMPECCABLE SERVICE TO THE STUDENTS, OUR FACULTY AND EACH OTHER.
>> DR. JOSEPH, I'LL TURN IT OVER TO YOU.
WE'RE TRYING TO SEE IF WE CAN -- THERE YOU GO.
SO THIS THAT YOU CAN SEE ON THE SCREEN THESE ARE THE CONTACT PEOPLE FROM DIFFERENT AREAS.
THIS IS FOR YOU TO KNOW WHO YOU NEED TO CONTACT TO MAKE SURE IF YOU HAVE A QUESTION ABOUT ANY OF THESE ISSUES, PLEASE MAKE SURE THAT YOU REACH OUT TO THESE INDIVIDUALS.
I WANTED TO ECHO SOME THINGS MENTIONED BY ALL THE ABC'S.
I WOULD BE REMISS NOT TO REMIND EVERYBODY THAT SELF CARE IS EXTREMELY IMPORTANT.
WE ARE -- THESE ARE VERY, VERY TRYING TIMES AND WITH THE HOLIDAYS FAST APPROACHING, THINGS CAN GET MORE CHALLENGING.
I URGE YOU TO HOLD EACH OTHER UP, TO CHECK ON ONE ANOTHER.
I TRULY HOPE THAT WE CAN SOON BE TOGETHER AGAIN.
BECAUSE I DON'T KNOW ABOUT YOU BUT I MISS PEOPLE AND COMFORT OF HUMAN INTERACTION.
THE OTHER THING THAT ABC STILLS MENTIONED EARLIER WAS ABOUT PUTTING YOURSELF OUT THERE.
THERE WILL BE POSITIONS OUT THERE THAT ARE GOING TO BE -- THAT WILL BE POSTED.
AND SOMETIMES WE HAVE THE TENDENCY TO LOOK AT A POSITION DESCRIPTION AND SAY, WELL, I DON'T MEET 100% OF WHAT THEY'RE LOOKING FOR.
THE WORST THAT CAN HAPPEN IS THAT YOUR HAT WILL NOT BE PICKED.
BUT IF YOU DO NOT THROW YOUR HAT IN THE RING, YOU WILL ALWAYS WONDER WHAT IF.
THERE'S NOTHING WORSE THAN REGRET.
SO PLEASE, MAKE SURE THAT YOU ARE DILIGENT AND INTENTIONAL ABOUT IT.
I KNOW THAT THE DIFFERENT ERG'S ARE DOING A LOT OF SESSIONS AND HELPING INDIVIDUALS BUILD THEIR RESUMES AND COMPLETE APPLICATIONS.
PLEASE MAKE SURE THAT YOU ATTEND THOSE.
AND, YES, A PIECE OF ADVICE THAT IS -- WAS GIVEN TO ME MANY YEARS AGO.
MAKE SURE THAT YOU WRITE A RESUMÉ AND A LETTER THAT ALIGN WITH THE POSITION YOU'RE APPLYING FOR.
SOMETIMES WE HAVE THE TENDENCY TO, WELL, I HAVE A RESUMÉ AND THAT'S A RESUMÉ I HAVE SO I'M JUST GOING TO SEND IT IN.
WELL, YOU KNOW, THINK ABOUT IT.
IF YOU'RE LOOKING AT SEVERAL APPLICATION PACKETS AND YOU'RE NOT WRITING YOURS TO ALIGN WITH WHAT THE JOB DESCRIPTION IS ALL ABOUT, IT MAKES IT VERY DIFFICULT FOR YOUR RESUMÉ TO GET THE ATTENTION IT DESERVES.
SO PLEASE BE INTENTIONAL ABOUT THAT.
THE OTHER THING IS THIS PRESENTATION WILL BE POSTED IN THE SHARE SITE THAT DR. JOHNSON MENTIONED SO YOU WILL BE ABLE TO HAVE A LOOK AT THIS IN PARTICULAR THE STUDENT SUCCESS OPERATIONAL TEAMS. I KNOW IT'S HARD AND -- TO REMEMBER ALL THIS OR SOME OF YOU MAY HAVE TAKEN YOUR PHONE OUT AND TAKEN A PHOTO OF THE SCREEN BUT THIS WILL BE POSTED SO YOU WILL BE ABLE TO REFER TO IT.
I DON'T KNOW IF SOMEBODY CAN TELL ME IF THEY'RE ABLE TO SHOW THE VIDEO OR NOT.
I KNOW THEY WERE WORKING ON IT.
IN THE MEANTIME, I ALSO WANT TO PLEASE REMIND YOU TO STAY ON GUARD, TO WEAR A MASK, TO AVOID LARGE GATHERINGS AND TO PRACTICE SOCIAL DISTANCING.
I KNOW HOW DIFFICULT IT IS, ESPECIALLY IN THE NEXT FEW WEEKS WITH HOLIDAYS AND IF YOUR FAMILY IS LIKE MINE, WE DON'T NEED MUCH OF AN EXCUSE FOR A PARTY.
[00:35:05]
WE REALLY DON'T.THE FACT THAT WE'VE BEEN APART SO LONG IS LIKE PEOPLE ARE OKAY, WHAT DO WE DO? BE MINDFUL.
I KNOW IT'S VERY DIFFICULT, BUT KEEP THAT IN MIND.
I THINK THE BRIDAL HAS -- GO AHEAD, KAREN.
>> DR. JOSEPH, THANK YOU JUST FOR A QUICK SECOND, I REALIZE I FAILED TO CIRCLE BACK TO THOSE TEAM MEMBERS WHO MIGHT BE ON REMOTE WORK AGREEMENTS JUST TO CLOSE THE LOOP ON THAT PIECE OF THE CONVERSATION.
THIS I'M SURE WILL BE COVERED IN THE SUPERVISORS TRAINING, WHICH IS OFFERED AT 2:00, BUT WE DID WANT TO SHARE ALL REMOTE WORK AGREEMENTS ARE SET TO EXPIRE ON DECEMBER 31ST.
AND THIS DOES NOT MEAN THAT IF YOU ARE A HIGH RISK TEAM MEMBER THAT HAS MEDICAL CONDITIONS OR OTHER THINGS THAT NEED TO BE CONSIDERED, THAT YOU WON'T BE ABLE TO SHARE THAT WITH HR.
BUT HR WILL REACH OUT TO ALL TEAM MEMBERS THAT HAVE CURRENT WORK AGREEMENTS AND SHARING THE PROCESS ON HOW YOU WILL HAVE TO REAPPLY TO BE CONSIDERED FOR CONTINUED REMOTE WORK BEYOND THE JANUARY 4TH DAY THAT HAD BEEN SHARED.
SO I WANTED TO BE SURE TO CIRCLE BACK AND CLOSE THE LOOP ON THAT ITEM.
THE LAST THING, DR. JOSEPH, AND I WANT EVERYONE ON THE CALL TO KNOW, WE TALKED ABOUT THIS EXTENSIVELY IN PREPARING FOR TALKING WITH YOU TODAY.
WE WANT TO VALIDATE ALL THE QUESTIONS WE RECEIVED.
WE RECEIVED A LOT OF VERY SPECIFIC QUESTIONS.
AND I DON'T WANT ANYONE TO THINK THAT OH, MY GOSH, THEY DID THIS WEBINAR TODAY WITHOUT READING MY QUESTION OR THAT WE DIDN'T SEE IT.
I HAVE THEM PRINTED OUT IN FRONT OF ME.
I KNOW THAT DR. JOSEPH HAS THEM AND ALL THE ABC'S AS WELL.
WE'RE NOT IGNORING YOUR QUESTIONS.
WE WANT YOU TO KNOW THAT THIS WHOLE PROCESS IS GOING TO TAKE CONTINUED PATIENCE FROM EVERYONE AND THAT WHILE WE MAY NOT HAVE A SPECIFIC ANSWER PREPARED AND READY TO SHARE WITH YOU TODAY, WE ARE TAKING THEM INTO ACCOUNTED AND AS WE'RE ABLE TO ANSWER THEM, WE WILL.
[00:40:43]
I WANTED TO VALIDATE EVERYONE'S QUESTIONS.A LOT OF QUESTIONS WE RECEIVED ARE VERY PROCESS-DRIVEN, LIKE WHAT WILL WE DO IF THIS AND WHAT WILL WE DO IF THAT? THAT KIND OF FEEDBACK SHOWS WE NEED CLARITY AND WE NEED TO COMMUNICATE SOME OF THESE PROCESS SO THE ABC'S ARE INCORPORATING THOSE QUESTIONS IN THE UPDATING OF PROCESSES AND COMMUNICATION THAT WILL OCCUR WITH THEIR TEAMS. ONCE AGAIN, I WANT TO ASK FOR PATIENCE AND GIVE US A LITTLE BIT OF GRACE.
IT IS -- WE'RE MOVING AS FAST AS WE CAN.
WE ONCE AGAIN ARE TRYING TO ENSURE WE DON'T LEAVE ANY STUDENTS BEHIND.
THAT IS THE NUMBER ONE PRIORITY ONCE AGAIN.
WE'RE GOING FULLY REMOTE BECAUSE OF THE CURRENT CIRCUMSTANCES WHICH DOESN'T HELP WITH WHAT WE'RE TRYING TO ACCOMPLISH.
BUT I DON'T WANT ANYBODY TO FEEL THAT WE ARE IGNORING YOUR FEEDBACK.
WE'RE COGNIZANT THERE ARE A LOT OF QUESTIONS.
BECAUSE -- MAKE SURE YOU COMMUNICATE WITH YOUR ABC SO THEY KNOW YOUR CONCERNS SO WE CAN ADDRESS THEM.
BECAUSE YOUR CONCERNS IMPACT THE STUDENTS' EXPERIENCE.
IT SEEMS WE CANNOT SHARE THE VIDEO AFTER ALL AND I WAS EXCITED TO BE ABLE TO SHARE THE VIDEO.
BUT HOPEFULLY WE'LL BE ABLE TO POST THE LINK TO THE VIDEO IN OUR SHARE POINT AND YOU WILL BE ABLE TO SEE IT AND REMIND YOURSELVES OF WHY WE DO WHAT WE DO.
IT'S ALL ABOUT THE STUDENTS AND WE REALLY APPRECIATE YOUR -- OH, MAYBE IT IS WORKING.
MAYBE I MADE A LIAR OUT OF ME.
>> THEY CAN READ THE CAPTIONS.
>>> DR. JOSEPH, I THOUGHT YOU WOULD SING OR HUM.
>> YOU KNOW, I DON'T WANT PEOPLE TO RUN FOR THE HILLS.
WE APPRECIATE YOU LOGGING IN THIS AFTERNOON.
I KNOW I WON'T SEE MOST OF YOU BETWEEN NOW AND THE HOLIDAYS, SO HAVE A WONDERFUL THANKSGIVING.
AGAIN, PLEASE WEAR YOUR MASK, STAY SOCIALLY DISTANT AND HAVE AS MUCH AS PUMPKIN PIE AS POSSIBLE.
ABC WANTS TO SAY SOMETHING ABOUT PUBLIC PIE.
>> BYE.:
* This transcript was compiled from uncorrected Closed Captioning.